Northern Nevada's oldest locally owned and operated internet service provider.
We strive to offer the most options for internet connectivity.

| SUPPORT | M-F 9-6, Sat. Closed |   
Carson: 775-884-3202 | Reno:(775)829-2414

Yahoo/AOL blocked email issue.
As many of you have experienced, Yahoo/AOL has been bouncing email back with errors. We've found this is going on with multiple ISPs including Pyramid. We have contacted them on the issue but they have still not fixed their issues.

To fix this, settings in your mail program (Outlook, Windows Live, MAC Mail, Thunderbird) will need to be changed to get around Yahoo's block. Click this link for the settings changes you need...

I recommend everyone should have a backup account from due to the constant issues email has like this current one. With the amount of spam and junk mail out there, this kind of service interruption is an ongoing thing that we unfortunately will continue to see.

EXTENDED: From now until the end of February, new fiber optic customers get the first month of service free.

Fiber Optic connections are replacing DSL as the primary form of internet access. The current infrastructure is being replaced as the old copper phone lines are being switched out with faster digital fiber optic lines.
We offer speeds ranging from 1.5mb for basic service such as browsing/email, 3mb for entry level video streaming such as netflix and hulu, 6mb for higher quality video and gaming and if you're within range, up to 45mb for those of you who need tons of bandwidth for servers or large office environments with many computers.
The $99 installation fee covers the modem and wireless router plus on site installation.

Call our offices to get more info or to set up your installation. Our support staff can help you choose which speed package is best for your needs.


If your internet connection goes down, DO NOT push the reset buttons on your modem or router, be it DSL, Cable or Fiber Optic. (Matter of fact, NEVER PUSH THEM no matter what!) The moment you do that, you have blown out all the settings in those devices. Do the following...

1. Unplug the power to the modem and router if you have one. (if you are using switches turn those off to)
2. Wait 3 minutes to let them cool down and to clear out any cached memory. Then plug them back in and test your connection. Always check by trying to open various websites like google, yahoo or msn.
3. If it's still not coming up, call the office.

With storms, forest fires and the constant construction/infrastructure work going on in the area effecting power and noise on the lines, modems/routers can go into an "on hold" mode that restarting will clear.
We can also experience localized and even regional outages which can take the internet offline for as long as a day in some instances and in some rare cases, even longer.

*****NEW ITEMS!*****

Due to numerous requests, Pyramid is now selling and installing streaming video devices. We are starting with APPLE TV and ROKU units that we will bring out, install and give hands on instruction in their use.

Apple TV is $129.95

Roku starts at $99.95 - $139.95 depending on model and features (call us for details)

We recommend at least a 3mb or faster connection speed for these devices as both will stream HD quality video

A flat screen HD TV is recommended with an HDMI input

Customers will need to have an HDMI cable or we can provide one for a nominal charge.

We provide:

Cable service, 60/4mb business class internet

DSL service via your phone line (you can use your phone and internet at the same time)

Broadband Fiber Optic (No land line required)

FREE personal instruction

FREE local customer support

No bandwidth capping (You can use as much as you want!)

No contract or intro pricing

Email spam filtering available on request

Web hosting - Call for Specials!

Click here to learn more...

Is your ISP capping your internet usage?

At Pyramid Net, we have no bandwidth cap. We do not limit how much bandwidth you use a month unlike other ISPs in the area. If you aren't a Pyramid customer, then you may be in for a surprise on your bill.

Read here.

What is a cap? It’s just like the old cell phone minute plan. You have a set limit of data you can download and upload a month. If you reach that limit, then you are charged extra when you go over.

This is especially bad for those that use the internet for media like Netflix and other streaming video or those that do large backups on a constant basis.

For more info give us a call at 884-3202

Click here to read more announcements.

Ready to make the switch?

Just call our office and ask for Todd, Tiffany or Bob and we will do a survey which will confirm what services are available for you.
Depending on the service answers can take from a few hours to a couple of business days.
It is not uncommon for us to be able to provide service where otherwise none would be available.
No ISP in Northern Nevada has a broader offering for connectivity.
We will do our best to help you as we have been doing for 20 plus years.

What makes us better?

We offer faster service both for dial up & high-speed access and our customer service is local.

We offer on-site setup of your service and provide internet support for both Windows & Mac computers.

No credit cards required and no contracts & we offer discounts for annual payments.

Locally-owned & operated and 20 years of experience.

Having some trouble?

Why not give these few steps a try and see if you can fix your issue yourself.

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